At Zipcoz, we strive to ensure customer satisfaction with every purchase. Please read our policy carefully before placing an order.
We offer a 3-day return policy. This means you have 3 days after receiving your item to request a return.
To be eligible for a return:
The item must be unused and in the same condition that you received it
The item must be in its original packaging
Proof of purchase is required
To request a return, customers must contact us within 3 days of delivery via:
📧 Email: zipcozonline@gmail.com
📱 WhatsApp: +91 9496680854
Please include:
Order number
Reason for return
Supporting photos or video
If your item arrives damaged, defective, or incorrect, you must contact us within 3 days of delivery.
To process your request, you must provide:
A clear unboxing video
Photos showing the issue
Without proper proof, we may not be able to process your claim.
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved:
You will receive a full refund to your original payment method
Please note:
Refund processing times may vary depending on your payment provider
We offer free returns for approved return requests.
The following items are not eligible for return or refund:
Sale items
Used items
Custom or personalized products
Orders can only be canceled before they are processed or shipped. Once shipped, cancellations are not possible.
Our standard delivery time is 10–15 business days. Delays may occur due to external factors beyond our control.
If you have any questions or need assistance, please contact us:
📧 Email: zipcozonline@gmail.com
📱 WhatsApp: +91 9496680854
By placing an order with Zipcoz, you agree to the terms of this Refund & Return Policy.